Passenger Guidance

The wellbeing of our passengers, drivers and employees is of the utmost importance to everyone at Drive.

Based on the latest government advice for transport operators(23/09/2020), the UK Government has set clear guidelines around managing the spread of the Coronavirus (COVID-19) that will help protect you & the community. For an update on the Government guidance for passengers, please click here.

HOW CAN YOU HELP?

Showing symptoms                                                               

• Public Health England has stated that anyone showing symptoms associated with COVID-19 must stay at home. For the latest update on the government recommendations for symptoms, please see here.

Cashless

Where possible, the UK Government are asking for members of the public to pay for their journeys through cashless options. It is important to note that drivers will still accept cash; however it is the government’s advice that cashless payments are crucial to fighting the spread of Covid-19.

Cashless options

• Download the app and pay by card appsend.me/Ride.
• Book via the phone, and we’ll send you an SMS with a link to use Airpay.
• Pre-pay over the phone with one of our helpful operators.

Face coverings

The UK government has made it mandatory for passengers travelling in an enclosed space to wear a face-covering unless they are exempt. This can help protect each other and reduce the spread of the disease if you are suffering from coronavirus but not showing symptoms.

To check if you qualify to be exempt, please review the below link, specifically the section titled “Exemptions from mandatory face coverings on transport and at transport hubs”.

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings

Social Distancing

To maximise social distancing, Public Health England advises passengers to sit in the rear of the vehicle, preferably on the left side if they are travelling alone. It is also advised to open a window where possible; this is to encourage clear ventilation throughout the enclosed environment.

Your belongings

Please help to protect our drivers and the next passenger by removing all of your belongings and waste at the end of your journey.

WHAT ARE WE DOING?

We understand that people may have concerns about travelling in Private Hire vehicles during this time. As such, we have put in place the below safety measures to help you use our service with confidence:

• Drivers who exhibit symptoms associated with Covid-19 are required to stay at home.
• The cleanliness of the vehicles is an extremely high priority for all drivers.
• We provide our drivers with free face-coverings.
• Our drivers constantly clean and wipe down their vehicles to ensure a hygienic environment.

Helpful information

Passenger guidance: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#taxis-and-private-hire-vehicles

Staying safe outside your home: https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home