How do you ensure the cleanliness of your vehicles?
At Drive Taxi York, we take the cleanliness and hygiene of our vehicles very seriously to ensure a comfortable and safe ride for all our passengers. Our commitment to maintaining…
Here, you’ll find our latest answers to common queries about our services, from booking a taxi to understanding fare rates. Whether you’re a first-time visitor or a regular customer, our FAQs are designed to provide clear, helpful information to ensure a smooth and pleasant experience with us.
If your question isn’t answered here, don’t hesitate to reach out for personalised assistance. Let’s make your journey with us as seamless as possible!
Is there a passenger code of conduct?
Yes, at Taxi York, we are committed to ensuring a safe, comfortable, and respectful environment for both our passengers and drivers. As such, we have established a passenger code of…
What should I do if I have a complaint?
If you have a complaint about any aspect of our service, we sincerely apologize for the inconvenience and are here to help resolve the issue as quickly as possible. We…
What is your policy on lost and found items?
At Taxi York, we understand that items can sometimes be left behind in our vehicles, and we strive to make the process of retrieving lost belongings as straightforward and stress-free…
What measures do you take for passenger safety?
At Taxi York, ensuring the safety and security of our passengers is our top priority. We implement a range of measures designed to protect both passengers and drivers: Professional and…
Are your drivers licensed and insured?
Yes, all our drivers at Taxi York are fully licensed and insured to provide taxi services. We adhere strictly to the local transportation regulations to ensure that every driver in…
Are all your taxis non-smoking?
Yes, all our taxis are non-smoking to ensure a clean and pleasant environment for all our passengers and drivers. We are committed to providing a comfortable and healthy ride experience,…
Are your services available 24/7?
Yes, our services at Taxi York are available 24 hours a day, 7 days a week, including holidays. We are committed to providing reliable and convenient transportation options at any…
Do you provide airport transfer services?
Yes, Taxi York offers reliable airport transfer services to ensure a smooth and stress-free journey to and from the airport. Whether you’re travelling for business or leisure, our airport transfer…
What types of vehicles do you offer?
At Drive Taxis in York, we take pride in offering a diverse fleet of vehicles to cater to a wide range of transportation needs. Our fleet includes: Sedans: Perfect for…