Is there a passenger code of conduct?

Yes, at Taxi York, we are committed to ensuring a safe, comfortable, and respectful environment for both our passengers and drivers. As such, we have established a passenger code of conduct that we kindly ask all customers to follow:

  1. Respect: Treat your driver and fellow passengers (if any) with courtesy and respect. Abusive or disrespectful behaviour will not be tolerated.
  2. Safety: For your safety and the safety of others, please wear your seatbelt at all times during the ride.
  3. Compliance: Adhere to all local laws and regulations, including those related to smoking, alcohol consumption, and drug use. Smoking and the use of illegal substances are strictly prohibited in all our vehicles.
  4. Cleanliness: Help us keep the vehicles clean by not eating, drinking, or leaving trash behind. Please ask your driver if you need to dispose of any waste.
  5. Communication: Communicate your destination and any special requests clearly with your driver. If you have any concerns during the ride, please address them politely.
  6. Promptness: Be ready at your pickup location at the scheduled time to avoid delays for your driver and subsequent passengers.
  7. Payment: Ensure that your payment method is ready at the end of your trip, and adhere to the agreed-upon fare and payment method.

We believe that following these guidelines will help create a positive experience for everyone. Failure to adhere to this code of conduct may result in the refusal of service or the termination of the ride. If you have any questions or concerns during your journey, please do not hesitate to speak with your driver or contact our customer support team.

Thank you for choosing Taxi York and for helping us maintain a high standard of service and safety.