How can I cancel or modify my booking?

To ensure a seamless experience for our customers, Taxi York offers flexible options for cancelling or modifying your booking:

Cancelling Your Booking

  1. Online: If you made your booking through our website or Taxi York app, you can cancel it directly from your account. Simply go to your upcoming trips, select the booking you wish to cancel, and click on the ‘Cancel Booking’ option.
  2. Phone: You can also cancel your booking by calling our customer service team. Our team is available 24/7 to assist you with your cancellation requests.
  3. Email: If you prefer, you can send a cancellation request via our contact form with your booking details. Please ensure to send this from the email address associated with your booking.

Please note, to avoid cancellation charges, we request that you cancel at least 2 hours before your scheduled pickup time, if you are doing so by email/message.

Modifying Your Booking

  1. Online: For minor changes such as updating the pickup time or location, log in to your account on our website or app, select your booking, and choose ‘Modify Booking.’ Make the necessary changes and save them.
  2. Phone: For more significant modifications or if you need assistance, please call our customer service team. They can help adjust your booking details to meet your new requirements.
  3. Email: Send a message via our contact form with your booking reference and the changes you wish to make. Please use the email address linked to your booking for verification purposes.

We understand that plans can change, and we strive to accommodate your needs with as little hassle as possible. For any modifications or cancellations, we recommend doing so as early as possible to ensure availability and avoid any potential charges.