What measures do you take for passenger safety?

At Taxi York, ensuring the safety and security of our passengers is our top priority. We implement a range of measures designed to protect both passengers and drivers:

  1. Professional and Vetted Drivers: All our drivers undergo rigorous background checks, including criminal history and driving record reviews, to ensure they meet our high standards for safety and professionalism.
  2. Regular Vehicle Inspections: Our vehicles are regularly inspected and maintained to meet and exceed industry safety standards. This includes routine checks of brakes, tires, lights, and other essential components to ensure reliable and safe operation.
  3. In-Car Safety Features: Each vehicle is equipped with safety features including seat belts for all passengers, airbags, and GPS tracking systems to monitor the taxi’s location in real-time for added security.
  4. Driver Training: Our drivers receive comprehensive training on safe driving practices, customer service, and how to handle emergency situations effectively. This includes refreshers on the importance of adhering to speed limits, road safety laws, and defensive driving techniques.
  5. COVID-19 Precautions: In response to the COVID-19 pandemic, we have implemented additional safety measures, including regular sanitisation of vehicles, mandatory mask-wearing policies for drivers and passengers, and installation of protective screens where possible to minimise contact.
  6. 24/7 Support: Our customer service team is available around the clock to provide assistance, address any concerns, and respond promptly to any incidents or emergencies.
  7. Feedback System: We encourage passengers to provide feedback on their experiences, which we actively use to improve our services and address any issues related to driver behaviour or vehicle condition.
  8. Clear Communication: Passengers receive details of their driver and vehicle prior to pickup, including the driver’s name, photo, vehicle make, and license plate number, for added peace of mind.

By implementing these comprehensive safety measures, Taxi York is committed to providing a secure and comfortable travel experience for all our passengers. Your safety is our journey.