How do I know my booking is confirmed?

Once you’ve completed the booking process with Taxi York, you will receive a confirmation in several ways to ensure you’re fully informed:

  1. Email Confirmation: Shortly after your booking, we’ll send a detailed confirmation email to the address you provided. This email will include your booking number, pickup and drop-off details, the date and time of your trip, and the type of vehicle you’ve booked.
  2. SMS Notification: If you’ve provided a mobile phone number, you’ll also receive an SMS confirmation with your booking details and a booking reference number. This is handy for quick reference, especially when you’re on the go.
  3. App Notification: If you used the Taxi York app to make your reservation, you would receive an in-app notification confirming your booking details. You can also check the ‘My Bookings’ section within the app at any time to see the status of your booking.
  4. Customer Support Confirmation: If you’re unsure about your booking status or haven’t received a confirmation through the above channels, you can always contact our customer support team. They’re available to confirm your booking details and answer any questions you may have.

We recommend keeping your booking confirmation accessible, either in digital form on your smartphone or printed out, especially on the day of your journey. If you have any concerns or need further assistance, please don’t hesitate to get in touch with us.